FAQ's

Q1: How can I place an order on your online store?

A1: Ordering is easy! Simply browse our website, select the items you love, choose your size, and click "Add to Cart." When you're ready, go to your shopping cart, review your selections, and click "Checkout" to complete your order.

Q2: What payment methods do you accept?

A2: We accept a variety of payment methods, including credit and debit cards, mobicred, and sometimes other digital wallets. We aim to provide convenient and secure options for your purchase.

Q3: What is your return policy?

A3: We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund in a form of a voucher. we do not do cash refunds or exchange. Please check our Returns & Exchanges page for detailed instructions.

Q4: How do I determine my size?

A4: To find your size, refer to our size chart, which you can find on the product page. It provides measurements and guidelines for different clothing items, helping you choose the perfect fit.

Q5: Can I change or cancel my order after it's been placed?

A5: We process orders quickly to get them to you as soon as possible. If you need to make changes or cancel your order, please contact our customer support team immediately. They will assist you in accordance with our policies.

Q6: What should I do if an item I want is out of stock?

A6: We apologize for the inconvenience. If an item is out of stock, you can sign up for notifications to receive an email when it's back in stock. You can also explore similar items or contact our customer support for alternatives.

Q7: How can I track my order?

A7: You will receive a tracking number via email once your order has been shipped. You can use this number to track your package's progress through our chosen shipping carrier.

Q8: Do you offer international shipping?

A8: Yes, we offer international shipping to many countries. You can select your shipping destination during the checkout process. Please note that shipping fees and delivery times may vary by location.

Q9: How can I get in touch with your customer support team?

A9: You can contact our customer support team through our website's "Contact" page, via email, or by phone. Our dedicated team is here to assist you with any questions or concerns you may have.

Q10: Do you have a loyalty program or newsletter?

A10: Yes, we have a loyalty program and a newsletter. You can sign up for our newsletter to receive exclusive offers and updates. Our loyalty program rewards repeat customers with special discounts and perks.

Q11: Are your products ethically sourced and eco-friendly?

A11: We are committed to ethical and sustainable practices. We strive to source our products from responsible manufacturers and prioritize eco-friendly materials whenever possible. You can find more information in our Sustainability section.

Q12: Can I request custom or personalized clothing items?

A12: Unfortunately, we do not offer custom or personalized clothing items at this time. Our product offerings are based on our curated collections.